Shipping & Handling Policy

FameRobe Shipping Policy

Shipping & Handling:

• FameRobe reserves the right to decline shipping for any Cash on Delivery (COD) order not verified by the customer via automated call.
• For COD orders, an automated call will be made. Please answer and press ‘1’ to confirm your order.
• Track your order status using the tracking link sent via email or on our Track Your Order page.
• FameRobe retains the right to cancel orders before processing due to:
  • Out-of-stock items
  • Pricing or technical errors

Delivery Time:

• Orders are processed and dispatched within 24 hours after confirmation.
• Ensure availability on the provided contact number for verification.
• Estimated delivery time within Pakistan: 4 to 5 working days.
• Delivery time may extend during sales or high-demand events.

Delivery Charges:

• Flat shipping rate of Rs. 150 applies to all local orders.
• International delivery charges vary depending on city, state, country, and locality.
• Use the checkout process with your delivery address to calculate estimated charges (excludes taxes & duties).
• Customers are responsible for any taxes or duties on international orders. These fees are collected upon delivery by the courier.

Track Your Order:

• After dispatch, an email/SMS with a tracking number will be sent.
• Track your shipment on the courier website linked in the email.
• For tracking issues, contact us at cs@famerobe.com.
• FameRobe is not responsible for delays caused by third-party courier services.

Amending Your Order:

• You can revise your order before it is dispatched by contacting:
  • Customer Services:
    • Phone: 021-38346377 / 0331-1346377
    • Hours: 9:15 am – 5:45 pm (PKT), Monday to Saturday
  • Email: cs@famerobe.com

Our goal is to ensure timely and secure delivery for every order at FameRobe. For further assistance, our support team is here to help!